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Monitor power-light indicator flashes from green to orange constantly and there is nothing on the display. |
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This indicates an internal failure inside the monitor. Please contact our Customer Support Centre to process the warranty on your monitor. Visit the Service & Support section of our website to know the methods of contacting our Customer Support Centre. |
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Monitor power light indicator changes from green to orange and there is nothing on the display. |
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Check to see that the computer is not on power-saving mode by pressing any key (on keyboard) or moving the mouse. Then if there is still no display, this typically indicates that the monitor is not receiving a video signal from the video card in your computer. You should verify this by trying the monitor on a different working system, when you plug the monitor into the computer you should get a display…if the monitor still doesn't show an image on the different system, this indicates an internal problem with the monitor. Please contact our Customer Support Centre to process the warranty on your monitor. Visit the Service & Support section of our website to know the methods of contacting our Customer Support Centre. |
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My screen has gone completely black but the power light is still on (green). |
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Make sure that the signal cable is properly connected to the monitor and is securely inserted into the video card in the back of the computer.
Make sure that none of the pins on the signal cable are bent or broken. (It's normal for some of the pins to be missing).
Make sure that your computer is turned on and working properly. Your monitor could be waiting for a signal from your computer.
Try turning on your computer and monitor in a different sequence.
If none of these suggestions help, contact our Customer Support Centre. Visit the Service & Support section of our website to know the methods of contacting our Customer Support Centre |