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AOC offers 3 years onsite warranty on both CRT and LCD Monitors of all sizes. This includes parts and labour costs. Any Customer or dealer can call Toll Free No: 1800 425 4318 or email AOC Customer Support Centre (service@in.aocmonitor.com ) for logging a complaint. A qualified technician will call back the customer within 4 hours to understand the problem faced by the customer. If the same is not related to the monitor, or if it can be resolved over phone, the technician will help the customer to solve the problem at once. If the problem is not resolved over phone, the technician will visit the customer site after taking appointment with the customer.
At any place where AOC has an authorized Service Centre, the technician will reach the customer site within 24 working hours. At up-country locations, the technician will reach the customer site within 48 working hours, depending on the distance from the Service Centre. AOC may also opt to replace the customer’s monitor with a refurbished monitor of the same/current selling model. In such cases, the transportation cost for sending the good monitor and taking back the defective monitor will be borne by AOC.
In major cities, if the customer’s monitor needs to be taken to Service Centre for repair, the customer can avail a standby monitor from the Service Centre. The monitor taken to Service centre will be repaired, tested and returned to customer. The target Turn around Time is 3 working days.
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| Please note that warranty is not applicable: |
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If the original serial No. of the monitor is tampered, removed or covered in part/ or in full. |
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The monitor is opened / tried for repair by any person unauthorized by AOC. |
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For scratches, breakages / other damages caused by normal wear and tear, improper handling, stain etc. |
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If the monitor is used not according to the instructions in the user manual (v) if the picture tube/ LCD panel is broken. |
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If the LCD panel develops any visual defect (MURA) caused by excess pressure on the panel. |
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If the number of dots on the LCD panel is less than 3 bright dots / 3 dark dots / a total of 5 dots. |
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For defects caused by act of God and force majeure. |
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| If for any reason, AOC becomes liable to the customer for damages caused due usage of the monitor, the liability of AOC will be limited to an amount equal to the invoice amount paid by the customer to AOC or any AOC authorized reseller. |
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